Bio

Speaking at the European Commission on the opportunities and challenges around the emerging data economy from smart urban mobility, Brussels, May 2017.

Speaking at AI World-Government on Artificial Intelligence in autonomous vehicles and mobility, Washington, DC, June 2019.

I am a multi-disciplinary, multi-modal, aviation/transportation, smart cities and technology expert with profound market and operational insight. I am deeply familiar with the breadth of mobility issues that cities and countries are facing and possess a profound understanding of the smart mobility and transportation/aviation market from all perspectives (operators, governments, suppliers, shippers, passengers, residents and visitors), developed over 25+ years of urban and transportation experience in Asia, Africa, the Middle East, Europe, and across the United States. My insight and experience spans numerous transport modes including aviation, rail, mass transit, maritime, connected vehicles, highways/roadways, and mobility-as-a-service as well as smart city innovations in transport as well as other domains within smart cities (e.g., economic development, public safety, government operations, etc.), as well as a deep understanding the issues, opportunities, constraints, and solutions for success in this sector. I previously served as the Director of Smart Cities Strategy for Oracle and am currently leading Gartner Consulting’s transportation work as a Director at Gartner Consulting, the consulting arm of Gartner, the world’s largest independent technology research and advisory firm.

I possess key insight into city and transportation operations, planning, security, and strategy, and on technological innovation in transportation, including 5G, AI, facial recognition, cloud, edge, big data and analytics, IoT, machine learning, and V2X connectivity and how these are transforming transportation through increased efficiency, profitability/savings, improved service quality or expanded service areas, insightful operating data, and/or enhanced customer/passenger experience, though at times can create new challenges, such as on privacy, safety, and other social or market impacts.

As part of my global work, I have developed thought leadership on a broad range of emerging topics in smart cities and transportation and have advised clients across organizational types to include transit authorities, airport authorities, port authorities, cities, states, US Federal agencies, national governments, bilateral organizations, and corporations and technology companies.

Transportation Modal Experience

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Public Transit
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Heavy Rail / Metros
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Light Rail
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Commuter Rail
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National Rail
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Buses / Bus Rapid Transit
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Personal Rapid Transit
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Automated People Movers
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Urban Air Mobility & UAS
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Aviation & Airports
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Airlines
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Ferries
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Maritime / Ports
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Roadways / Highways
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Ride Hailing/Ride Sharing
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Mobility-as-a-Service (MaaS)
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V2X connectivity
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Connected & autonomous vehicles
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Electric vehicles
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Transportation- and Urban Development/Smart Cities-Specific Competencies (Mode Agnostic)

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Operations
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Command Centers 
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Operations Analysis
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Operations Planning
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Network Planning
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Capital Planning
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Feasibility Studies
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Alternatives Analysis
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Financial Analysis
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Capital Investment
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Transport Economics
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Resiliency
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Transport Policy
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Urban Resiliency
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Citizen Engagement
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Strategy
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Innovation
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Digital Transformation
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Artificial Intelligence
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IoT
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5G & Mobile Technology
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V2X Connectivity
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Facial Recognition
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Data
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Open Data
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Cloud
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Edge
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Application Integration
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Privacy
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Data Analytics
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Standards 
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Urban Policy
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Infrastructure Development
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International Development
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Infrastructure Finance
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Operating Budget (OPEX)
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Capital Budget (CAPEX)
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Procurement
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Legacy Issues
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Policy
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Freight
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Logistics
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Regulations & Legislation
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Compliance
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Government Relations
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Smart parking 
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AFC / Fare Policy
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Intermodal
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Connected streets
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Dynamic signaling 
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Smart intersections
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ITS
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Pedestrian Safety
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Bicycle Safety
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Transport Safety
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Border customs
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Transportation Security
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Risk
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Civil Conflicts
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Counter terrorism
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Disaster Response
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Disaster Planning
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Emergency Management
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Emergency Operations
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General Core Competencies

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Market Analysis
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Market Insight
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Management Consulting 
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Advisory
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Strategy
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Privacy
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Leadership 
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Thought Leadership
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Project Management
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Program Management
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Innovation & Technology
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Technology Innovation
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Standards
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Technology Deployment
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Technology Procurement
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Digital Transformation
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Smart Cities
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Urban Policy/Development
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Urban Planning 
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Town Planning
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Policy / Regulatory
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Compliance
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Government
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Budget and Finance 
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Public Private Partnerships
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Business Development
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Entrepreneurship
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International Business
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Marketing
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Research
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Big picture and analytical
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Visionary and creative
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Consensus Building
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Diplomacy / Protocol
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Program Management
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Program Delivery 
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Program Evaluation
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Urban Policy/Development
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International Development
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Economic Development
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Organizational Types Experience

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Transit Authorities
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Port Authorities
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Airport Authorities / Airlines
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Railroads / Railways
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Regional Urban Agencies
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Cities
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Federal Agencies
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National Governments
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Supranational Organizations
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Bilateral Organizations
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Academia
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Technology Companies .
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Donor Experience

JICA, USAID, DFID, European Commission, and State-sponsored

Geographic Experience

Africa, Asia, Middle East, Europe, USA, Caribbean

Languages

English (Native) and Portuguese

Certifications

American Institute of Certified Planners (AICP) [Urban Planning]

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FAA Part 107 
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Education

MS, Urban Planning, Columbia University, New York, New York, USA

BA, American History, Boston University, Boston, Massachusetts, USA

Southern Africa Studies, School for International Training, Harare, Zimbabwe

Employment

As a Director at the Consulting arm of Gartner, the leading technology research and advisory firm in the world, I lead Gartner Consulting's transportation work. Previously, in addition to independent advisory in the United States, Abu Dhabi, and for Malaysia, I have held various operations, advisory, and leadership positions in consultancy and research organizations and in public agencies based, over the years, in the United States, Middle East, and Southeast Asia with Booz Allen Hamilton, Parsons Brinckerhoff, Lea+Elliott, International Data Corporation, Northeast Ohio Areawide Coordinating Agency, and the New York City Transit Authority. I also served as the Director of Smart Cities Strategy for Oracle.

Additional Information

Recipient of a Booz Allen Hamilton “Professional Excellence Award,” bestowed upon selected staff of a few (3-4) client engagements annually out of over 1,000 projects. Awarded for a US transportation project for USDOT.

Board President, The Center for Cleveland

Board Member, Cleveland Council on World Affairs

Advisory Council, Ontology-based event-driven architecture (www.obeda.io)

Member of UN-International Telecommunication Union’s working group “Enabling People-Centred Cities through Digital Transformation”, established by ITU, UNECE and UN-Habitat, and supported by 14 other United Nations agencies and programs to achieve Sustainable Development Goal 11: “Make cities and human settlements inclusive, safe, resilient and sustainable”.  (The ITU is the United Nations’ specialized agency for information and communication technologies.)

Past Chair, Aviation Committee, American Planning Association-NYC Metro Chapter

Past Chair, Transportation Committee, American Planning Association-NYC Metro Chapter

Additional education/training:  New York City Transit Authority Signal School. Courses in:

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·  Railway Signaling 
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·  Signal Design of Interlockings
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Speaking at the Smart City Cleveland Forum at Cleveland State University, April 2, 2018. Mark Zannoni is third from the left.

In Blantyre, Malawi at Central East African Railways (CEAR) offices discussing operations on Mozambique’s CFM-North corridor which connects landlocked Malawi to the Indian Ocean port at Nacala.

Bio